VERIFIED SOLUTION i
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
The color option is missing on the machine when selecting a graphic ad, text message, or return address.
The internal meter software has malfunctioned.
ResolutionUPDATED: September 18, 2017
A reboot may resolve the issue. Follow these steps to restart safely:
- Select the Gear from the lower right corner.
- Select Shut Down from the menu.
- Select Shut Down on the pop up.
- Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
- After everything has been off for 10 seconds, press the power button to power back up.