VERIFIED SOLUTION i

Resolve Java virtual machine not found while launching the installer in EngageOne

OS : Windows
EngageOne Version: 3.X

Issue

During the launch, EngageOne Installer fails with error message "Could not find a valid Java virtual machine to load".

Cause

This could happen if "Path" environment variable does not contain path (up to ...\jdkX.Y\bin) of Java to be used by the  EngageOne Installer. EngageOne installer fetches Java virtual machine (JVM) details from "Path" environment variable.

Resolution

UPDATED: April 21, 2017
Update the "Path"   (up to ...\jdkX.Y\bin) variable to resolve the issue. EnagageOne installer will launch successfully.

If the issue is still not resolved, contact client support.