VERIFIED SOLUTION i

Troubleshooting SmartLink connection issues on the mailstation series and DM100i-DM475

Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™

Issue

Your meter cannot update, add postage, or otherwise communicate with the Pitney Bowes Data Center.
The USB LED on the SmartLink™ device is not solid green and the network LED does not blink green.
 

Cause

Your SmartLink device does not communicate with the Pitney Bowes Data Center.

Resolution

UPDATED: May 9, 2019
Restart your meter to clear your error:
  1. Unplug the power cord from the meter.
  2. Unplug the power cord from the SmartLink device.
  3. If you use a wired connection, unplug the network cable.
  4. Wait one full minute.
  5. Plug the network cable into the SmartLink device.
  6. Plug the power cord into the SmartLink device.
  7. Wait three minutes. Once you see a flashing green light on the WiFi LED and a solid green light on the USB LED, the connection should work.
  8. Turn the meter on and test the connection.
See the SmartLink Troubleshooting page for in-depth troubleshooting help if your issue is not resolved.