VERIFIED SOLUTION i

"Bug buddy" message on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P Series displays the bug buddy screen and will not operate.

Cause

Bug buddy errors are errors reported by the operating system.

Resolution

UPDATED: May 15, 2019
Follow these steps to clear the error and reboot the machine:
  1. Press Cancel to clear the bug buddy screen.
Note: Saving the bug buddy log file is not necessary unless requested by Pitney Bowes technical support.
  1. Double-tap on the System Shutdown icon.
  2. Select Shutdown now.
  3. Once the screen has been dark for 10 seconds, press and hold the power button for 5 seconds.
  4. Wait one minute, then press the power button.