VERIFIED SOLUTION i

Resolve 'Journal parsing error - Malformed DOC1 XML while processing Document interchange Journal (DIJ)' in EngageOne Digital Delivery

Product Feature: DOC1GEN

Issue

EngageOne Digital Delivery fails to process DIJ file produced from EngageOne Generate (Doc1gen).

Cause

This could occur if production job or OPS used during the EngageOne generate (Doc1Gen) execution is configured to write more than one Journal file with same name/path. Snippet from OPS in which both output are configured to produce same DIJ file.

<DIJ>
Output1=C:\FILES\output\jrn1.jrn
Output2=C:\FILES\output\jrn1.jrn

With above configuration Doc1gen tries to create/write two files with the same name/location, this can result into generation of corrupt JRN file.

Correct configuration is:
<DIJ>
Output1=C:\FILES\output\jrn1.jrn
Output2=C:\FILES\output\jrn2.jrn

 

Resolution

UPDATED: May 31, 2017
Change name/path of the Journal files in the Production Job or OPS used during Doc1gen execution. This will create files with different name/location.