VERIFIED SOLUTION i

Resolve error "failed to add fonts to resource server" when loading fonts into Content Author

Products Affected: Content Author

Issue

Error loading fonts into Content Author: "failed to add fonts to resource server".

Cause

Insufficient privileges of the “EngageOne Resource Access Service” and “EngageOne Content Author Service”.

Resolution

UPDATED: April 12, 2017
Increase the privileges of the “EngageOne Resource Access Service” and “EngageOne Content Author Service”

Since security can be complex, it is recommended to use an admin account or higher to see if it resolves the issue.  After testing, it may be possible to try lower security to see if a more minimum security still resolves the issue.