VERIFIED SOLUTION i

Portrait Interaction Optimizer - Unrecognized error in HQ when choosing offers for Inbound Recommendation


 

Issue

This is an issue happening to "old campaigns" in Interaction Optimizer (IO) after an upgrade from IO 5.4 to IO 5.5

Problem: In “steps for creating a recommendation” / Step 2 “Messaging”. / Offer

It is not possible to connect an offer to an inbound recommendation because of getting an "Unrecognized error" in HQ when choosing offers for Inbound Recommendation

When pressing “choose offer” an error message appears (see attached image) 

Cause

The cause of this is unclear
Apparently something went wrong with the upgrade, or a bug exists in the upgrade process.
It is possibly due to missed steps from upgrades from even older versions of IO..

Resolution

UPDATED: March 23, 2017
The resolution is to recreate the campaign after the upgrade.