VERIFIED SOLUTION i

Resolve issue where the merged fields are not working in "Export txt and ftp” message template for Portrait Dialogue

Issue

Merged fields are not returning value for Remote filename in "Export txt and ftp". Refer below screenshot of the "Export” message "template.txt and ftp" Message Designer in Visual Dialogue.
 
User-added image

Cause

Refer following screenshot where "VD_ftp_test_«#Today()».csv" is selected as the Remote filename, however, the Merged field «#Today()» return blank when we test the template.
 
User-added image

Resolution

UPDATED: August 1, 2017
When multiple participants share one produced output message, the control parameters are not in the context of a specific customer so Merged control parameters does not work.

Follow these steps:
  • Open Dialogue Admin.
  • Navigate to Database Instances -> Channel Types -> Select Letter (Message Types).
  • Right click on 'TEXT_EXPORT_FTP' and select Message Production tab.
  • Check 'Produce one message per customer' checkbox.
  • Refer following screenshots.
DA_Message_Types

DA_Message_Production