VERIFIED SOLUTION i

EngageOne Video EOV using newly added font on project text overlay failed project preview


 

Issue

Creating Text Overlay with newly added font failed the project preview with "Video Not Playing?- message ID: 102" error message.
It may works fine in ‘Dynamic’ mode. 
Tested using "usual available font" on Text Overlay doesn't has this problem; problem only occurs when using the newly added font. 

Cause

Font file(s) installed incorrectly. 

Resolution

UPDATED: April 6, 2017
Please report to support team, software.support@pb.com, as this need to be raise to development team for fixing.