VERIFIED SOLUTION i

Error "Cannot update record: Connector receiver error for Job XxxxX: Works Ref 'XxxxX' is not 19 characters long" in Confirm

Product Feature: Street Works

Issue

Confirm gives an error when initiating automatic street work notice from the job.

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Cause

This is because of 'Works Ref' checkbox enabled in "Street Work Initiation System Setting" in Confirm. This setting enforces the system to ensure that Work Reference should be 19 characters long.

Resolution

UPDATED: August 17, 2018
  1. Un-check the 'Works Ref.' flag in Street Works Initiation System Settings.
  2. Save the settings using the Save button.
  3. Try to initiate the notice from the job and it should work now.
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