VERIFIED SOLUTION i

"You have attempted to view more meters than your license allows" when using Total Meter Reporting with your Pitney Bowes meter

Products affected: DM125™, DM225™,  DM300C™, DM400C™, DM450C™, DM475™, DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™, SendPro® C200, SendPro® C300, SendPro® C400, SendPro® C425, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

You see the error message "You have attempted to view more meters than your license allows. Please reduce the number of meters in the control panel and run the report again." when you run a report in Total Meter Reporting.

Cause

You have more active meters in your profile than your license allows.

You commonly see this error when your meter is being replaced, as your old meter and your new meter will appear in your profile until your old meter is returned.
 

Resolution

UPDATED: January 18, 2019
  1. Select OK
  2. Revise your selected meters:
    • For a one-time fix: 
      1. Select Edit / View (placed next to Choose Meters  All Meters ( ) selected) .
      2. Select the one meter you need reports for.
    • For a permanent fix:  
      1. Select Preferences>Customize Meters Names>Exclude From Reports.
      2. Select the checkbox next to your new meter.
      3. Once your new meter has been installed, return to the Preferences screen to disable your old meter and enable your new meter.