VERIFIED SOLUTION i

Permission denied when attempt to deploy project media to EngageOne Video

Products Affected: EngageOne Video
 

Issue

Deploying updated project media from EOV director to AMP Server gives following error:
ERROR: Permission denied. Please visit https://admin.rtcvid.net/#/dashboard/onpremdeploy to request permissions. 

And when attempt to request credentials, user get following error:
There was a problem creating your request

Cause

This problem found in v2.10.2-1, where the deployment credentials expired.

Resolution

UPDATED: December 4, 2018
Please report to the Software Support Team at software.support@pb.com, as this need to be raise to engineering team for fixing; the old credentials need to be deleted.