VERIFIED SOLUTION i

Non-Accumulated (NA) Batch produces invalid (Zero KB) PDF output in EngageOne Server

Issue

When setting PDF Delivery Channel with 'File Partition' of 1, the PDF content of one record is incorrectly written to output file of another record. This occurs in a specific scenario where at least one of the records in the input file produces an empty (Zero KB) PDF output.

Cause

This is a product defect in older versions of EngageOne Server, particularly in 3.1.2 versions older than 3.1.2.142 and 4.4 versions older than 4.4.5.

Resolution

UPDATED: June 28, 2019
  • For 3.1.2, upgrade to at least version 3.1.2 145.
  • For 4.4.x , upgrade to at least version 4.4.6.