VERIFIED SOLUTION i

'Promotion' directory missing under Active-Drive for EngageOne Server upgraded from 4.2 to 4.3

Issue

'Promotion' Folder missing under Active-Drive for EngageOne Server upgraded from 4.2 to 4.3.

Cause

One of the possible causes could be all the steps required to have successful upgrade, not being followed.

Resolution

UPDATED: November 26, 2018
Ensure to follow all steps from section ‘Upgrading from 4.2 to 4.3’ under 'Upgrading EngageOne Server', in the EngageOne 4.4 Installation Guide.