VERIFIED SOLUTION i

Accounting reports not printing on the Connect+ Series or SendPro P-Series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

Accounting reports are not printing on the laser report printer.

Cause

  • The printer is not connected to power or the mailing machine.
  • The printer is out of paper.
  • The printer is jammed.
  • The printer is out of toner.

Resolution

UPDATED: September 7, 2018
The Connect+ / SendPro P-Series only supports the following Pitney Bowes report printers:
  • 1E20
  • 1E30
  • 1E31
If you need one of these printers, contact your Pitney Bowes sales associate.

If your accounting report is not printing after selecting Print report, check the following:
  1. Make sure that the laser printer was plugged in before the mailing machine was turned on. If it was not, turn them both off and start again, plugging in the laser printer before turning on the mailing machine.
  2. If the lights on your printer do not change and the printer does not start printing, check the USB connection between the printer and the left side of the mailing machine.
  3. Make sure that the laser printer is has power by checking the lights on your printer. If there are no lights:
  • Ensure that the power switch on the right side of the printer is set to the On position (|).
  • Ensure that the power cable is plugged in to both the printer and a working electrical outlet.
  1. Ensure that paper is loaded in the printer:
  • Pull open the paper tray on the bottom of the printer.
  • Make sure that there is sufficient 8.5 x 11 paper loaded to print your report.
  1. If the print is light or the pages are coming out blank, you may be out of toner. If you need a new toner, you can purchase one in the Pitney Bowes online shop.
  2. Check for printer jams. For details, see Clearing a paper jam on the 1E05, 1E08, 1E20, 1E30, 1331, and J624.