VERIFIED SOLUTION i

'SERVICE_ERROR Internal Server Error' message while accessing MRR raster image in Spectrum Spatial Analyst

Issue

When a layer with MRR raster image is turned on for a map configuration and any area is clicked upon to open call-out, message 'SERVICE_ERROR Internal Server Error' is observed. If 'DevTools' window is kept open, following message is observed on the console tab:
'java.lang.UnsupportedOperationException','message':'RASTER'.
 
User-added image

Cause

It is a known defect in Spectrum Spatial Analyst in version 12.2 and earlier. Call out is not expected for MRR raster layer.

Resolution

UPDATED: November 6, 2018
This has been fixed in Analyst 2018.2. Upgrading to this or later version of Spectrum Spatial Analyst will resolve the problem.
Environment Details