VERIFIED SOLUTION i

'The file has no valid AFP format.' message on opening AFP file generated from EngageOne Server

Issue

Following error is being observed while opening the AFP file generated from EngageOne Server.

User-added image

Cause

This may be caused due to AFP driver (output device) not being used in delivery channel while generating the AFP file. For example, .afp file is created using PDF driver which gives problem while getting opened in AFP viewer but gets opened in a PDF reader (Acrobat Reader) as that becomes a PDF file due to PDF driver used.

Resolution

UPDATED: September 19, 2018
It is recommended to use the appropriate driver (output device) in the delivery channel with respect to the output file type.