VERIFIED SOLUTION i

No print job created in Relay Hub

Issue

After uploading print job to the cloud service for processing no print job is produced.

Cause

Invalid characters were used in the print file name.

Resolution

UPDATED: October 15, 2018
The characters used in the name for the print file to be loaded to the cloud for processing have a defined set of characters allowed. a-z,A-Z, 0-9, underscore are allowed characters. Examples of characters not allowed are periods, comas, spaces. Change print file name using only valid characters.
Environment Details

Products affected: Relay Integrity Express, Relay Hub, Digital Doc Mgmt Hub, P/I Officemail