VERIFIED SOLUTION i

Values missing in structured journal with more than 1 delivery channel from EngageOne V4.4.5

Product Feature: Batch (Non-Accumulated)
Operating System: Windows
Versions affected: 4.4.5, 4.4.6, 4.4.7
 

Issue

When a delivery option is set up in version 4.4.5 of EngageOne contains more than one delivery channel the structured journal output has missing values.

Cause

When the same recipient was used multiple times in channels inside the delivery option, only the first one results in a correct answer file with the recipient field filled. 

Resolution

UPDATED: November 13, 2018
The mechanism that creates the structured journal has been changed.  This fix is available in build EO.4.4.5.568.20181012.P1