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Reindexing procedure for EngageOne Vault on Windows

UPDATED: June 18, 2018


Reindexing EngageOne® Vault is sometimes necessary in extreme circumstances, especially if documents were incorrectly removed from the database.  Please contact Technical Support before attempting this to verify that this is really the correct action to take to resolve your issue.

Steps to reindex:
 
1-stop the download process
 
2- shut down archive or e2loaderd - commands below:
 
net stop archive         (use this command on old Vault servers prior to 5.4)
 
Net stop e2serverd   (use these commands on Vault servers 5.5 or newer)
net stop e2loaderd
net stop e2renderd
3- open a shell in the server directory (On the prompt screen goes to server directory)
 
cd c:\Program Files\Group1\DOC1\Archive\Server
 
4- rename the index directory
 
ren index index.old
 
5- create an .index flag file for each .drd file
 
for %i in (docdata\*.drd) do echo x > process\%~ni.index  (if you go to process file on the server directory; you can see the flag file)
 
6- restart archive
 
net start archive               (use this command on old Vault servers prior to 5.4)
 
Net start e2serverd           (use these commands on Vault servers 5.5 or newer)
net start e2loaderd
net start e2renderd
 
7-wait for the indexing to be completed
8- more and more data will become available as the process continues
9- resume the download process
10- Check to see if the documents appears on Service Client

Environment Details

Vault on Windows, versions 5.0, 5.1, 5.2, 5.3, 5.5, 6.1., 7.0, 7.1, 7.2, 7.3, 7.4

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