VERIFIED SOLUTION i

Removing a job from EngageOne Vault

There are specific steps to follow to remove a file from EngageOne® Vault, it is not recommended to simply remove the files from the storage directories (includes <vault_install_path>\server\pagedata, <vault_install_path>\server\docdata and <vault_install path>\server\storage) as this will cause the indexes to be corrupted and will encounter error messages about missing files or invalid pointers.

Steps to safely remove a job file from EngageOne Vault -  
  1. Copy name of the .drp or .jrn file which is going to be removed.  For example:
20131123123453-somejobinthevault-e9df242a6790e34693f26a5ca2195a5b.drp
  1. In Notepad or a similar text editor, create a new file with some content, can be spaces or any string value (for example hello world). This file must have some size so cannot be completely empty, as errors will occur.
  2. Name this file 20131123123453-somejobinthevault-e9df242a6790e34693f26a5ca2195a5b.remove (Alternatively, copy either .drp or .jrn file to a location outside the Vault installation and change the extension to .remove)
  3. While the Vault services are running, drop the file with the .remove extension (for example 20131123123453-somejobinthevault-e9df242a6790e34693f26a5ca2195a5b.remove) into the <vault_install_path>/server/process directory
  4. Monitor the process log which tells about the removal and un-indexing of the files.
  5. Once the files are un-indexed, they are placed in the <vault_install_path>/server/removed directory. 
UPDATED:  August 22, 2019