VERIFIED SOLUTION i
The current policy for Spectrum Technical Support is to support the most recent version of Spectrum, and the two previous versions. This means that when a new version of Spectrum is released, we will eventually end support for the 3rd oldest version. For example, When Spectrum 12.0 was released, Spectrum 9.3 will end support six months later. When Spectrum 13.0 is released, Spectrum 10.1 will end support six months later, and so on.
To upgrade, you will need to look at the Release Notes for the new version of Spectrum. Every version of Spectrum has a list of Upgrade Paths, which will inform you what previous versions of Spectrum are compatible for a direct upgrade. Sometimes your version of Spectrum may be too old to upgrade directly to the newest version of Spectrum, and you may need to install an intermediate version first.
First, choose the supported version of Spectrum you wish to install and locate it's Documentation through the http://support.pb.com website by searching for "Spectrum"
Next, view the Release Notes for your chosen version - this link is typically at the top of the Documentation page, just under the heading for the version of Spectrum. Locate the information on "Upgrade Paths" and check to see if your current version of Spectrum is capable of upgrading to your chosen version.
If your version is compatible, you can upgrade directly to your chosen version without issue.
If your version is not compatible, you will need to either upgrade to an intermediate version first (for example, going from 6.4 to 9.3 to 11.1), or you may consider doing a from-scratch install of the new version - this may be desirable if you are also upgrading hardware, or considering a change in Operating Systems.
Note: A from-scratch install will require you to get a new license key from Pitney Bowes. Contact your account manager about getting a new license key.
Products Affected: Spectrum Technology Platform
UPDATED: September 20, 2017