VERIFIED SOLUTION i

How to Use Procdump to troubleshoot Vault

5.3, 5.4, 5.5, 6.0, 6.1 on Windows only
SEVERE ERROR 99999
structured exception, module [], version []
 
What happened: A Vault process has crashed.
 
What to do: Note the information in the log message and contact Customer Support. Please have a copy of the log file where the message occurred available for the support team.



The following as info using procdump:
----------------------------
SEVERE ERROR 99999
structured exception, module [], version []
 
What happened: A Vault process has crashed.
 
What to do: Note the information in the log message and contact Customer Support. Please have a copy of the log file where the message occurred available for the support team.
 
Notes:
You may be asked to capture a dump file of the failing process for analysis. The easiest way to do that is to use the Sysinternals utility procdump.exe. This utility is available from the following web sites either standalone or with the other Sysinternal utilities:
 
http://technet.microsoft.com/en-US/sysinternals
http://live.sysinternals.com/
 
To capture a dump of a Vault process, run the following command while the process is running:
procdump -ma -e -t e2render.exe
 
Replace the "e2render.exe" with the name of the particular executable that is crashing. This command will wait until the process crashes (or exits) and then save a dump file. 
 
UPDATED:  October 18, 2017