VERIFIED SOLUTION i

Reducing disk space in EngageOne

To reduce disk space in EngageOne:

It is critical that you are getting regular backups. I would like to stress that unless otherwise advised from Technical Support, DO NOT manually delete any EngageOne files. 

1) Basic file cleanup, which will be determined by your operating system, should be performed. 
2) Purge processes should be run regularly. Information on this can be found in the EngageOne Administration Guide. 
3) Logging retention days should be reviewed. Keep in mind that suppressing messages in logs may inhibit any review of this information if the need to troubleshoot arises. 
4) The EngageOneServerPerformanceWhitePaper.pdf (included with the installation) contains guidelines that you can review to determine the required disk space based on your usage. This is only used as a guide and is relative. 
5) Your server(s) should be dedicated to EngageOne. Sharing servers with other applications is not advised and may contribute to EngageOne limitations. 
6) You may want to consider distributing the EngageOne installation among various servers.
7) You may need to add disk space as all other options may provide only temporary results. 
Environment Details
Products affected:  EngageOne
 
UPDATED:  April 3, 2017