VERIFIED SOLUTION i

LDAP password changed - cannot log into EngageOne Administration

The customer changed the LDAP password for the EngageOne Administration account and now cannot log into EngageOne.  EngageOne no longer recognizes the new login.  The customer would like to know how to get EngageOne to recognize the new password.
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1. Navigate to http://<domain>:<port>/EngageOneAdmin/LdapSetup.html.
2. Enter the existing LDAP User DN.
3. Enter the new password.
 
Environment Details
ONLY applies to version 3.1.x of EngageOne
 
UPDATED:  September 1, 2017