VERIFIED SOLUTION i

Resolve "Restricted Copy" error in Datamine Discover bundle

Products affected: Datamine Discover bundle
 

Issue

MapInfo Discover products are now owned, licensed, and supported by Pitney Bowes Partner - Datamine.
Please refer to these URLs and phone numbers for support or to obtain copies of the program for re-installation.
For Canada and US customers:

Australia: Main Home Page:


Upon launching MapInfo Discover bundle, a "Restricted Copy" error displays:

restricted copy error

Clicking on the Activate button will present a dialog asking for a MapInfo Pro serial number and access code which Datamine (MapInfo) Discover bundle customers will not have. 

Datamine (MapInfo) Discover bundle customers only have a 10-digit serial number.

Cause

This error typically occurs due to a corrupted MapInfo Pro Flexnet OEM license (as included with the bundle).

Resolution

UPDATED: June 26, 2019
1. Open MapInfo Pro via Discover.exe. This is usually located in 
  • C:\Program Files (x86)\MapInfo\Professional (32-bit bundle) or 
  • C:\Program Files\MapInfo\Professional (64-bit bundle)
2. If the error does not resolve, navigate to Control Panel > Programs and Features and uninstall Datamine (MapInfo) Discover bundle.

3. Navigate to C:\ProgramData\FLEXnet and Delete all files that begin with "unisw20…".
Note that the Flexnet folder is typically a hidden folder.

4. Reinstall the Datamine Discover bundle by right-click and selecting Run as administrator

If the issue is not resolved, contact Datamine for Discover support at the URLs or Phone numbers listed above.