VERIFIED SOLUTION i
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Resolve Spectrum: Access Key Format Invalid Error

Issue

Customer received a permanent key from Production Distribution Services (PDS). They follow the instructions in the Install Guide on "Activating Features after Installation" and get an error that the key is an "Access Key Format Invalid" for installation.
 
 

Cause

The key that was sent the customer is not an access key but a permanent key. The Access Key installer should not be used to install the permanent key.

Resolution

UPDATED: April 18, 2017


The permanent key will need to go into <Spectrum Server Location>server/app/import folder

Environment Details

Product Feature: License Activation Issues

Operating System: Linux, Windows, Unix

Version: 7,8,9

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