VERIFIED SOLUTION i
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Resolve EngageOne Delivery Audit services not visible in Service console

Issue

After a installation/upgrades/changes, services of Engage One Audit Delivery is not visible in Microsoft Service Console (cmd -> services.msc)




 

Cause

This is an unexpected scenario.

Resolution

UPDATED: August 29, 2017


Following are the steps to install the EngageOne Delivery Audit services:

1. Navigate to the installation directory i.e '<>\Delivery Audit\Data Manager Web Services\setup\os'. Default path is "C:\Program Files (x86)\PitneyBowes\EngageOne\Delivery Audit\Data Manager Web Services\setup\os"
 
EODA_Services.PNG
 
2. Run the “installWindowsServices” VB file as shown highlighted in the above image. To run the VB file:
a. Open the Command Prompt as administrator (run -> cmd).
b. On the Command prompt, navigate to the path where the VB file is available as shown above.
c. Type “installWindowsServices” and press Enter.
 
3. Enter the credentials of the account that was used while installing the Engage One Audit Delivery services. Note: The account should have the Administrative rights.

EODA_Services.png
 
If issue is still unresolved, contact Client Support.

Environment Details

Product Feature: Mail360 Services

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