VERIFIED SOLUTION i
Scans/events not getting received for a specific mailer id in EngageOne Delivery Audit
Possible reasons could be:
- Client Bus or Message Receiver service is down/not running.
- The mailer is not registered either with USPS or with the EngageOne Delivery Audit Hub.
ResolutionUPDATED: August 30, 2017
Possible resolution are:
- Verify that Client Bus or Message Receiver is up and running.
- A mailer must be registered with USPS as well as the Engage One Delivery Audit Hub. For information on this, refer the Hub Administrator’s Guide.