VERIFIED SOLUTION i
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Engageone Server - Import device error "Wrong File".

Issue

When importing a device file in EngageOne, the following error occurs "Wrong file.  Please select a valid device file".

 

Cause

WebSphere does not allow files larger than 10MB  

IHS Servers in front of the application servers had the "LimitRequestBody" parm in the httpd.conf set to 10MB.  

Resolution

UPDATED: September 18, 2017


Possible Solution:
There are a couple possibilities.
1. WebSphere does not allow upload files largert that 10MB.  See: http://publib.boulder.ibm.com/infocenter/wchelp/v5r6m1/index.jsp?topic=/com.ibm.commerce.admin.doc/refs/rstchangesize.htm 

2.  The IHS Servers in front of the application servers had the "LimitRequestBody" param in httpd.conf set to 10mb.  Change the Param to unlimited:"0" 


 

Environment Details

Product Feature: Administration
Operating System: Linux
EngageOne: 2.0.2.21048.87
Application Server: WebSphere

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