VERIFIED SOLUTION i
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Resolving EngageOne Enrichment reporting incorrect CPU ID

Issue

EngageOne Enrichment fails with a return code of 8 stating that the CPU ID is invalid.

Cause

The CPU ID is invalid

Resolution

UPDATED: October 9, 2017


When providing the CPU ID for key generation, you must ensure that the CPU ID provided is from the Ethernet adapter information in IP Config.

To obtain this, from a command prompt enter ipconfig /all

And this is the information required:

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : xxxxxx.com
   Description . . . . . . . . . . . : connection description (will vary for each customer)
   Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XX

And it is the last 6 characters in this address that are required for key generation

If in doubt, please supply a dump of the IP config information
 

Environment Details

Software Affected: EngageOne Enrighment
Operating System: Windows

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