VERIFIED SOLUTION i

Error: SRVE0068E in EngageOne Correspondent

Product Feature: EngageOne Correspondent
Configuration: Websphere
 

Issue

In EngageOne Correspondent, when you try to create a document, a list of templates appears. However when you click on the template, nothing happens afterwards. The Screen seems to be blank..

User-added image

See the attached Microsoft Word document - screenshots.doc.

Cause

WebSphere log:
E com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0068E: Uncaught exception created in one of the service methods of the servlet EditorDownloadServlet in application EngageOneCorrespondent_war. Exception created : java.lang.NullPointerException

Resolution

UPDATED: July 9, 2019
Follow the steps below to resolve the problem.

The post install steps have not been applied. See the screen shot below.
User-added image

Ensure that the following are checked:
  • Override session management, and
  • Enable URL rewriting
This is also detailed in the EngageOne Installation Guide: Please refer to page 82 of the guide:

EngageOneCorrespondent.war
  • Install the new application.
  • Enter the Context root: /EngageOneCorrespondent.
  • Map the modules to applicable servers, select all modules, and relevant servers.
  • Set the EngageOne class loaders to Application First.
  • Click Session Management and select the following check boxes:
    • Override session management
    • Enable cookies
    • Enable URL rewriting