VERIFIED SOLUTION i

Resolve error "unable to submit work item" in EngageOne

Product Feature: EngageOne Correspondent
Configuration: WebSphere

Issue

In EngageOne Correspondent, when you try to submit a template, you get the unable to submit workItem error - Please try your request later.

User-added image


See the attached word document - errors.doc.

Cause

Upon observing the websphere logs, the below error was found.

[6/11/13 13:12:55:339 CEST] 00000030 RegisteredRes E WTRN0062E: An illegal attempt to use multiple resources that have only one-phase capability has occurred within a global transaction.
[6/11/13 13:12:55:341 CEST] 00000030 LocalTransact E J2CA0030E: Method enlist caught com.ibm.ws.Transaction.IllegalResourceIn2PCTransactionException: Illegal attempt to enlist multiple 1PC XAResources

Resolution

UPDATED: April 24, 2017
To rectify this, follow the steps on the print screen below.

Non-JTA DataSource Configuration
Alternatively users should refer to page 100 of the installation guide.