VERIFIED SOLUTION i

Resolve error when only the map is only appearing in part of the screen - PlanWeb

Issue

The main map in PlanWeb is only appearing in part of the map window rather than all of it.

Cause

This can be caused by:

1) An issue with the version of Java that is installed on the machine
2) Temporary files and cookies stored in the browser being used.

Resolution

UPDATED: September 19, 2017
This is a two step process:

1) Uninstall and then reinstall Java.
2) lear temp files and cookies from the browser (please see the Settings of your browser for instructions on how to do this).
Environment Details
Products affected: PlanWeb