VERIFIED SOLUTION i

Sagent help in Sagent 6.8.1 Design Studio and Admin

Issue

Not able to open Sagent help in Sagent Design Studio and Admin in Version 6.8.1.

Cause

Problem specific to  Sagent version 6.8.1

 

Resolution

UPDATED: September 12, 2017
Fixed in 6.8.3 with follwing limitations on Sagent 32-bit installer on 64-bit machine:

Scenario 1:- Sagent 32-bits installer on 32-bits machine
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When 6.8GA is installed [with Help Files checked], help files are available in “C:\Program Files\Sagent\Doc\saisdwwh”, “C:\Program Files\Sagent\Doc\saadwwh” and “C:\Program Files\Sagent\Doc\utilwwh” folder path. On installation of 6.8.1 & 6.8.2 patch sets, help files disappear and were not present in specified folder paths. When installed 6.8.3, help files are present now.

Scenario 2: Sagent 64-bits installer on 64-bits machine
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When 6.8GA is installed [with Help Files checked], help files are available in “C:\Program Files (x86)\Sagent\Doc\saisdwwh, “C:\Program Files (x86)\Sagent\Doc\saadwwh” and “C:\Program Files (x86)\Sagent\Doc\utilwwh” folder path. On installation of 6.8.1 & 6.8.2 patch sets, help file still available in specified folder paths. With 6.8.3 patch set, help files are still present.

Scenario 3: Sagent 32-bits installer on 64-bits machine
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When 6.8GA is installed [with Help Files checked], help files are available in “C:\Program Files (x86)\Sagent\Doc\saisdwwh, “C:\Program Files (x86)\Sagent\Doc\saadwwh” and “C:\Program Files (x86)\Sagent\Doc\utilwwh” folder path. On installation of 6.8.1 & 6.8.2 patch sets, help files disappear and are not present in specified folder paths and this problem persists even on applying 6.8.3 patch set.
Environment Details
Product Feature: Design Studio