VERIFIED SOLUTION i

Sagent help in Sagent 6.8.1 Design Studio and Admin

Product Feature: Design Studio


 

Issue

Not able to open Sagent help in Sagent Design Studio and Admin in Version 6.8.1.

Cause

Problem specific to  Sagent version 6.8.1

 

Resolution

UPDATED: September 12, 2017
Fixed in 6.8.3 with follwing limitations on Sagent 32-bit installer on 64-bit machine:

Scenario 1:- Sagent 32-bits installer on 32-bits machine
=========================================
When 6.8GA is installed [with Help Files checked], help files are available in “C:\Program Files\Sagent\Doc\saisdwwh”, “C:\Program Files\Sagent\Doc\saadwwh” and “C:\Program Files\Sagent\Doc\utilwwh” folder path. On installation of 6.8.1 & 6.8.2 patch sets, help files disappear and were not present in specified folder paths. When installed 6.8.3, help files are present now.

Scenario 2: Sagent 64-bits installer on 64-bits machine
========================================
When 6.8GA is installed [with Help Files checked], help files are available in “C:\Program Files (x86)\Sagent\Doc\saisdwwh, “C:\Program Files (x86)\Sagent\Doc\saadwwh” and “C:\Program Files (x86)\Sagent\Doc\utilwwh” folder path. On installation of 6.8.1 & 6.8.2 patch sets, help file still available in specified folder paths. With 6.8.3 patch set, help files are still present.

Scenario 3: Sagent 32-bits installer on 64-bits machine
========================================
When 6.8GA is installed [with Help Files checked], help files are available in “C:\Program Files (x86)\Sagent\Doc\saisdwwh, “C:\Program Files (x86)\Sagent\Doc\saadwwh” and “C:\Program Files (x86)\Sagent\Doc\utilwwh” folder path. On installation of 6.8.1 & 6.8.2 patch sets, help files disappear and are not present in specified folder paths and this problem persists even on applying 6.8.3 patch set.