VERIFIED SOLUTION i

Resolve "Feature KGR does not exist in license. Check out failed for KGL/KGR/RealTime" error in Spectrum

Product Feature: US Component

Version: 7,8,9
 

Issue

Customer is executing a dataflow and is getting the following error:

ERROR [ServiceGateway] Exception thrown by Stage:ReverseGeocodeUSLocation in dataflow ReverseGeocodeUSLocation: com.g1.dcg.stage.LicenseException: Feature KGR does not exist in license. Check out failed for KGL/KGR/RealTime.

Cause

Customer is not licensed for reverse geocoding. It is a separate licensed feature within the Enterprise Geocoding Module (EGM).

Resolution

UPDATED: April 21, 2017
If customer is not licensed for KGR/RealTime, they can speak to their Pitney Bowes sales representative for pricing of reverse geocoding feature in EGM.

If customer is licensed for 
KGR/RealTime, please open a case with our Support Group by sending an email to "Software.Support@pb.com" or calling "1.800.367.6950" and they will have Fulfillment investigate your license. 
Remember to export your current license from Management Console and attach to the email you are sending the Support Group.