VERIFIED SOLUTION i

Resolve error "Trying to revoke a drop target that has not been registered" when trying to create Email template in Visual Dialogue

Product Feature: Installation


 

Issue

If you are working in Visual Dialogue you cannot create a new message template.  Each attempt to do so generates an error "Trying to revoke a drop target that has not been registered."


 

Cause

The root path of in the configuration for the domain specified for the new template is using a literal path e.g. C:\Program Files (x86)\PST\Million Handshakes\Instances... rather than a UNC path such as \\VMRDLG52HQ\MH\Instances\myinstance\CustDomains...

This path refers to a location on the server where Dialogue is installed.

If Visual Dialogue is opened from a client on another system (i.e. a user's PC) the system will look for the literal path on that system.  So a UNC path must be used.



 

Resolution

UPDATED: August 18, 2017
In Dialogue admin right click on the domain and select "properties." 


Edit the "Root directory for customer domain" so that it used a UNC path to refer to the shared directory where files are stored.