VERIFIED SOLUTION i

Resolve the missing buttons issue in the Configurator dialog window in AnySite

Issue

The Configurator dialog window in AnySite appears to be cut off, and some buttons such as 'Copy', 'New', 'Edit' and 'Delete' on the lower right of window pane are missing.

Cause

This issue is typically caused when user's change the display resolution to show larger text.
 

Resolution

UPDATED: September 20, 2017
Below are some windows display settings which may help to resolve the issue

Lowering the DPI setting

In Windows XP

The DPI (Dots Per Inch) setting must be changed. DPI indicates the resolution of images. The more dots per inch, the higher the resolution. To do this, follow these steps:

1. Right-click on the desktop and select Properties:

2. The Display Properties window appears. Select the Settings tab and click on Advanced.

3. Click on the General tab, and change the DPI setting to Normal size 96 DPI.

4. Apply the new display setting without restarting is already selected. Click OK. The following message will appear:
Click OK. This message will appear after clicking on OK in the General tab:
Click Yes and then restart the computer for the new DPI setting to take affect.

5. After restarting, launch the AnySite Configurator to see if the buttons are restored.

In Windows 7

1. Right-click on the Desktop and click on Screen Resolution
2. Click on the Make text and other items larger or smaller button in the Screen Resolution window
3. Make sure that the Smaller - 100% text size is selected IF not already and click Apply

Restart the Configurator in AnySite to see if the buttons are restored.

Workaround if the above suggestion does not resolve the issue:

To manually access the button functionality you can use the ALT key plus the first letter of the respective button. You can also use the Tab key to cycle through the buttons



 
Environment Details
Products affected: AnySite™