VERIFIED SOLUTION i

Resolve issue where the License Key for EngageOne Designer is not functioning

Product Feature: Installation / Upgrade

Issue

When attempting to install a license for V6 Designer, the License Tool reports that the license is invalid.

Cause

The license key was not entered precisely.

Resolution

UPDATED: November 8, 2017
When entering license information for Designer, it is essential that every detail is exactly as it is in the keycode report.

For example, if the keycode report states that the license is for ABC Limited, if you attempt to install using any variant of this name, ie ABC Ltd or abc limited, then it will fail.  The customer name MUST match the name exactly.

It is completely case sensitive, and will not tolerate any random spaces in either the customer name or the key itself, this includes any spaces before and after the name or key.