VERIFIED SOLUTION i

Resolve license errors in StreamWeaver (now known as EngageOne Enrichment)

Issue

Unable to run the StreamWeaver engine, license errors thrown

Cause

When trying to run StreamWeaver, the following error is received:

PDR7704S The CPU ID of this system ABC123 does not match the CPU ID in key
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX stored in load module PDRKEY00.
StreamWeaver may not have been installed properly. Contact your
installer or Customer Support for a valid Key.

In this instance, the CPU ID and the key are just as a reference.

Resolution

UPDATED: March 30, 2017
StreamWeaver is tied to a CPU id, and this is held within the key itself, so when Streamweaver is run, it will check to see that the CPU matches the one contained in the key.

If it does not, then this error will occur, and it will give you the CPU id of the machine on which you are attempting to run StreamWeaver (represented by ABC123 above).

Customer support can analyze the key to determine which CPU it is linked to, and if necessary, a new key may need to be requested from Product Distribution Services (pbbi.pds@pb.com).
Environment Details
Product Feature: License Activation Issues