VERIFIED SOLUTION i

Resolving error applying transforms while installing Confirm via the MSI installer

Products Affected: Confirm

Issue

When installing an upgrade of Confirm via the MSI installer. if a previous version of Confirm is on the machine the user may run into an error stating that there is an Error applying transforms.


 

Cause

This error typically occurs when the specified transform paths are incorrect.

Resolution

UPDATED: March 25, 2019
Uninstalling the previous version of Confirm will allow the upgrade to install correctly.

Alternatively, When using the Confirm MSI installer, administrators may need to remove the regkey from the machines Registry.

HKEY_LOCAL_MACHINE\software\classes\installer\Products\C340E22176FD45546A35542E82169BD1 

This regkey blocks the MSI installer from completing the install process if a previous version of Confirm remains on the machine. 

Any changes to this will need to be raised as an enhancement request.