VERIFIED SOLUTION i

Resolve an issue with grey shading while retrieving from UI in EngageOne Vault

In all Supported version of Render.

Issue

Customer was not able to see the text in the grey background while rendering the document in EngageOne Vault.

Cause

In this case it was due to the fact that text color of was Gray (same as background).

Resolution

UPDATED: November 10, 2017
Either of the color has to be changed to display it properly.

Customer was asked to un-ingest the document and ingest the corrected(after changing the color) document.