"Invalid preset" on the DM300C-DM475
Learn how to resolve the message "Invalid preset" on the DM300C, DM400C, DM450C or DM475.
Products affected: DM300C™, DM400C™, DM450C™, DM475™
Issue
Your meter displays the message "Invalid preset" when you power up or when you load a preset.
Cause
This error displays when your scale takes longer to power up than the software allows.
This error occurs only if the power is reset. Your system is designed to be left on all the time (it goes to sleep when not in use).
This error occurs only if the power is reset. Your system is designed to be left on all the time (it goes to sleep when not in use).
Resolution
There are three ways to troubleshoot this issue; try them in this order:
Use the Contact Us options below, if you need further assistance. Have your model number ready.
Solution 1: Reseat your scale
- Select Load Partial Preset.
- Remove the scale from the top of your meter.
- Replace the scale on top of your meter.
- Press Custom Preset and select the desired custom preset, or press Normal Preset.
Solution 2: Check the serial port setting
- Select Load Partial Preset.
- Press Menu.
- Select Setup.
- Press Page Down.
- Select Serial Port.
- Select Attached Scale.
- Press Custom Preset and select the desired custom preset, or press Normal Preset.
Solution 3: Reboot your meter
- Remove your scale.
- Unplug power to your meter.
- Reinstall your scale.
- Plug your meter back in.
Use the Contact Us options below, if you need further assistance. Have your model number ready.
UPDATED: October 30, 2021