Clearing Material Jams in Relay 2500/3500/4500

Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

In the event of a material stoppage, the touchscreen display flashes a caution symbol on the inserter model, indicating where the stoppage has occurred.

material-jam

After you physically remove a material jam, clear the inserter using the Clear Deck function.

NOTE: After you remove the material, sometimes the machine may display a message instructing you to remove pages or envelopes from the inserter. (This message displays in the Job Options and System Messages area on the touchscreen above the inserter model.) The inserter will not run until all the instructions are followed.
UPDATED:  February 19, 2019