Setting up a wired network connection on the SendPro C, SendPro+

Products affected:
SendPro® C, SendPro®+ (2H20)
For information about the connection settings required on your network, contact your IT department.
First, determine the connection type:
  1. Tap the Settings (gear) icon in the global toolbar.
  2. Tap Wired.
  3. Check to see what is selected for the connection type.
  4. If the connection type is DHCP, follow the steps under For DHCP.  If the connection type is Static, follow the steps under For Static. 
For DHCP:
  1. Select DHCP.
  2. Tap Connect.
  3. If it does not connect, unplug the power cable.
  4. Wait 2 minutes. The screen should turn off after 10 seconds. 
  5. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
  6. Quickly tap and release the power button to turn the meter back on.
  7. Tap the Settings (gear) icon in the global toolbar.
  8. Tap Wired (Ethernet) and make sure DHCP is selected. 
  9. Tap Connect
For Static:
  1. Select Static.
  2. Contact your internal IT department to get and record the values you will need to enter for your meter. These include: IP AddressNetmaskGateway and DNS Address.
  3. Enter the values you recorded in step 2 for the IP AddressNetmaskGateway, and DNS Address in the corresponding fields.
  4. Tap Connect.
  5. If it fails to connect, remove the network cable from the back of the meter.
  6. Tap the Connect button. Wait for the attempted connection to fail.
  7. Plug the network cable back in.
  8. Delete the values in the IP AddressNetmaskGateway, and DNS Address fields.
  9. Enter the IP AddressNetmaskGateway, and DNS Address that you recorded in step 2.
  10. Tap the Connect button. 
  11. If you are still having issues connecting to the network, contact your IT department and have them verify that the static IP address you are using is assigned only to the meter.  
If you are using a proxy server, refer to Related topics. 

Related topics
UPDATED:  20 September 2019