Requesting a USPS stamp refund in SendPro Online

Products affected: SendPro® Online

You can request a refund up to 30 days from the date on which you printed a USPS stamp.

  • When you request a refund for a USPS stamp, the postage amount is credited to your postage balance once approved.
  • Stamp refund requests can take up to 5 business days to be approved.
  • If you are using a US government account, you cannot request a refund for stamps.

To request a USPS stamp refund in SendPro Online:

  1. From the menu at the top, select History > Request a Refund.
  2. Select the USPS Stamps tab. The USPS stamps that are eligible for refund are displayed.
  3. Select the transaction for which you wish to request a refund.
  4. Select Request Refund.
  5. Verify your business address and the dollar amount being requested.
  6. Select Submit Refund Request.
UPDATED:  January 19, 2021