Products affected: SendPro® Online
- From the SendPro Online Home screen or the Print menu, select a carrier.
- If you use Cost Accounts, select the desired account from the Cost Account menu.
- Enter the recipient address, or select the Choose from Address Book icon to select an address from the address book.
- To email the tracking number to recipients or senders when you print the label, select the Email the tracking number box and enter the email address.
- Select Continue.
- If prompted to verify the address, select Use Verified.
- On the Choose Your Packaging screen, select the type of package and enter the package information. If you have an attached USB scale, select the scale button and place the package on the scale.
- For more information about carrier services and packaging, see the Carrier Services and Packaging section below.
- Select Continue.
- On the Choose Your Service screen, select the shipping date, then select the service you wish to use. Use the tabs and menus at the top to change the carrier*, ship date, carrier account, or ship from Postal Code as needed.
- Once the service has been selected, choose any extra services you wish to add. The total cost for the label is shown at the bottom of the screen. The total cost may differ from the amount next to the services due to taxes and surcharges.
- When you are ready to print the label, select Print.
- In the Select a print size field, select either Roll - 4 x 6 or Plain Paper - 8.5 x 11.
- To add a note about the shipment, enter it in the Memo field. You can enter up to 35 characters for Canada Post, FedEx and UPS. This memo appears on the label and in your history file.
- Select Print. The label opens in PDF format in a new window or tab, from which you can print.
- *If you select a carrier-specific package type, you will only see rates from that carrier. To see rates from all carriers, select My Box or Envelope.
- Rates shown in SendPro Online may differ from rates shown on the carrier's website for the same item. For more information, see SendPro Online Rate and Carrier Rate Differences.
- FedEx Home Delivery vs. FedEx Ground: In order to ship something via FedEx Home Delivery or FedEx Ground in SendPro Online, you must select My Box or Envelope. If you choose FedEx One Rate or FedEx Standard, the FedEx Home Delivery and FedEx Ground services are not available.
- When using your own packaging and shipping to a residential address, the Ground option shown is FedEx Home Delivery.
- When using your own packaging and shipping to a commercial address, the Ground option shown is FedEx Ground.
For more information about specific carrier services, visit the carrier's website:
UPDATED: August 13, 2020