VERIFIED SOLUTION i

Setting up a wired network connection on the SendPro C, SendPro+

Products affected: SendPro® C, SendPro®+ (8H10)

For information about the connection settings required on your network, contact your IT department.

Once you have set up your connection, you can test the connection using the Check Network application. The icon for this application is located in the application drawer at the bottom of the Home screen. Refer to Checking your network connection on the SendPro C, SendPro+.

First, determine the connection type:

  1. Tap the Settings (gear) icon in the global toolbar.
  2. Tap Wired.
  3. Check to see which connection type is selected.
  4. If your connection type is DHCP, follow the steps below under DHCP. If your connection type is Static IP, follow the steps below under Static IP.

DHCP

  1. Select DHCP.
  2. Tap Connect.
  3. If it does not connect, unplug the power cable.
  4. Wait 2 minutes. The screen should turn off after 10 seconds.
  5. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
  6. Quickly tap and release the power button to turn the meter back on.
  7. Tap the Settings (gear) icon in the global toolbar.
  8. Tap Wired (Ethernet) and make sure DHCP is selected.
  9. Tap Connect.

Static

  1. Select Static.
  2. Contact your internal IT department to get and record the values you will need to enter for your meter. These include: IP Address, Netmask, Gateway and DNS Address.
  3. Enter the values you recorded in step 2 for the IP Address, Netmask, Gateway, and DNS Address in the corresponding fields.
  4. Tap Connect.
  5. Remove the network cable from the back of the meter.
  6. Tap the Connect button. Wait for the attempted connection to fail.
  7. Plug the network cable back in.
  8. Delete the values in the IP Address, Netmask, Gateway, and DNS Address fields.
  9. Enter the IP Address, Netmask, Gateway, and DNS Address that you recorded in step 2.
  10. Tap Connect.
  11. Tap in the DNS Address field.
  12. Press backspace to delete the DNS address.
  13. Enter the DNS Address that you recorded in step 2.
  14. Tap Connect.
UPDATED:  July 19, 2019