VERIFIED SOLUTION i

Contacting Pitney Bowes

Products affected: SendPro® C, SendPro®+ (8H10)

Before contacting Pitney Bowes Technical Support:

Locate your Product Code Number (PCN) and serial number

To locate the (1)Product Code Number (PCN) and the (2)7-digit serial number, check the label on the rear of the meter or under the display cover as shown here. Note that the serial number is blurred out here for security reasons.

locate-PCN-SN

Be sure to have the following information available before contacting Pitney Bowes Technical Support:

  • Product Name: SendPro® C Digital Postage Meter
  • PCN and serial number: check the label under the front cover of the machine.

Provide a description of the problem

  • What is happening and when?
  • Are there any error messages displaying?

Describe your attempts to fix the problem

  • What steps have you already tried to fix the problem?
  • If you tried, what happened?

Contact Technical and Account Support:

Visit our website at (copy the URL and paste it into a browser):

http://pitneybowes.com/ca/en/sendproc-support

For the Pitney Bowes Supply Line

Web support: Visit our website at (copy the URL and paste it into a browser):

http://pitneybowes.com/ca/en/sendproc-support

Click on Shop at the top of the page.

UPDATED:  July 12, 2019