VERIFIED SOLUTION i

Uploading system logs on the SendPro C, SendPro+

Products affected: SendPro® C, SendPro®+ (8H10)

Your meter creates a series of system logs that monitor a variety of operations on your device. Pitney Bowes Technical Support may ask you to upload one or more of these logs.

  1. Tap the Settings (gear) icon in the global toolbar.
  2. Scroll down to the Advanced Device Options section.
  3. Tap System Log Upload to see a list of the available logs.
  4. Tap on the check box in front of any log that you wish to deselect.
  5. Tap the Upload Selected Logs button.
    User-added image
  6. Once the upload completes, an upload message bar appears at the bottom of the screen.
  7. Tap OK in the message bar.
  8. Once the upload completes, a confirmation message is displayed.
  9. Tap Got It to close the message.
  10. Select another log to upload, or swipe down from the top of the screen and then tap on the Home icon to exit.
UPDATED:  July 17, 2019